What are my travel rights in the midst of the coronavirus crisis? Will it be possible to take a break in the European city at the end of April? Holiday Guru answers travelers' questions
Holiday Guru is always available to answer your questions.
This week, travel rights amid the coronavirus crisis, whether it will be possible to take a break in the European city at the end of April and what happens if you ignore the advice and take a "non-essential" trip, are on the agenda. .
Q. My wife and I are booked on an Oceania cruise departing Stockholm on June 16, which is expected to visit St. Petersburg, Tallinn, Riga and Copenhagen. We are over 70, but the government now discourages cruise travel for our age group – and the final balance is past due. What should we do?
Alan and June Beard, by email.
A reader asked Holiday Guru for advice on canceling a cruise he had booked on leaving Stockholm in June
A. Oceania says that it wants "all guests to be able to travel in peace". We have offered to help you with Oceania and since then you have told us that you have decided to cancel your reservation and that 'Oceania has offered to refund half of our deposit with a credit note for the rest & # 39; . Great to hear it.
Q. We arrived at the airport for our flight to the Canaries on Saturday, but we were refused because it had been canceled. Does Jet2, the airline we book with, have any obligations to refund or offer other holidays at the end of the year?
Joan E. Jelly, via email.
A. Yes, contact Jet2 and you will receive a full refund or alternative travel date. For more information about your travel rights, see abta.com/news/coronavirus-outbreak.
Q. Some airlines are still flying to Europe – what keeps me from leaving in two weeks, even if the government says it won't?
Susan Griffiths, London
A. There is nothing to stop you from taking a trip. You can, for example, fly for around £ 60 return on Wizz Air to Athens. (wizzair.com) But your insurance will be invalid, as you will be traveling "non-essential" during the restricted period of 30 days.
Q. We will soon be returning from São Paulo in Brazil to the United Kingdom. What will happen if our flight is canceled?
James and Peter White, via email.
Another reader asked the Guru for information on what to do if his flight from São Paulo to the UK is canceled
A. Contact your airline. Employees should know if you can make alternative flights or if the FCO is organizing repatriation flights. You can receive a refund, but be wary of accepting cash, as buying a new return ticket on your own can cost a lot more. Your travel insurer can cover accommodation costs. The Association of British Segurators website provides guidance (abi.org.uk)
Q. Would you recommend booking a city break in Europe in late April? This will be outside the government's recommendation against all non-essential international travel in the next 30 days.
Sandra Williamson, Peterborough.
A. Dominic Raab, the secretary of foreign affairs, issued the advice not to go abroad, unless it is "essential" for 30 days from last Wednesday. So, in theory, "non-essential" travel restrictions end on April 17. However, it seems likely that this will be extended. So be patient. Watch gov.uk or FCO for advice.
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